How do I make a booking?

Simply fill in an enquiry form or send an email to ilovethisshopwp@gmail.com with a list of items you wish to hire, date you require, and address you need items to be delivered.  We will then confirm the availability of the products and email you a written quote and booking form that you will need to return to us. 

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Alternatively you can come in store and discuss options and availability with one of our friendly staff.

 

Is the hire price per night?

No, most of our hire price covers up to 3 days worth of hire. If additional days are required we can provide you with a more accurate quote

 

Do I need to pay a deposit?

Yes, we require a 50% non-refundable deposit to be paid at time of booking to secure your hire equipment for your special date.

 

Is there a safety bond to pay when hiring?

Yes, we require a safety bond on all hire items. The bond will be returned to you upon return of the hired products as long as the products are returned in the same condition as you hired them. The safety bond is payable upon pick up of the hired equipment. If items are for delivery, safety bond is due prior to delivery. Safety bond will be refunded to you in the same way that it was paid unless otherwise agreed.

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Is there a minimum hire charge?

No, there is no minimum hire charge, however deposit is still required to be paid to secure your booking.

 

How can I pay for equipment?

We accept payments by cash or card. 

 

When do I need to collect from you?

Our hire period is for up to 3 days, a nominated pick up and drop off time will be advised on the booking request form.

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When do I return the items? 

Equipment is required to be return to us on the nominated date as stated on the booking form at time of booking. 

 

What happens if I don’t return the equipment at the nominated date?

A late fee will be charged for all equipment that is not returned as per the Standard Hire (unless alternative agreements have been made. This late fee will be charged at $20.00 per day until the
equipment has been returned, deductible from your safety bond. 

 

What happens if something is accidentally broken, lost of misplaced?

Sometimes things happen out of our control. The security  deposit may cover damages or losses and repairs. The amount deducted from the security bond will depend on the damage or the cost of repairs.

 

What happens if I change my mind?

That’s fine, we understand that things happen and not everything goes according to plan. If you need to cancel your booking we ask you to send us an email just to let us know immediately. We require a minimum of 48 hours notice for changes or cancellations.  Unfortunately the 50% deposit  is non refundable, but we are happy to provide you with a store credit for any additional payment. 

 

Do you offer delivery/set up? 

Yes, delivery/collection of equipment can be arranged. Delivery/set up charges will vary depending on location and how labour-intensive the setup is. These charges will include the time taken for a staff member to deliver and collect the equipment, fuel costs etc. Additional surcharges may apply for certain factors (i.e building accessibility, stairs, elevators, additional staff members if required on big items, distance, access to parking, public holidays ect). An accurate quote can be provided once we have more particulars of your event and location.